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Frequently Asked Questions

Yes, Smartlink training courses are nationally accredited, recognised and workplace approved.

For more information: https://training.gov.au/Organisation/Details/45280



Smart comfortable casual clothing with appropriate footwear

  • Payments can be made online via PayPal with a credit card or Debit card
  • Payments can be made online with a credit card or Debit card
  • Payments can also be made via bank transfer
  • Payments can also be made by cash
  • Payments can also be made via efpos

Yes, Smartlink will provide you with workbooks, pens, paper and the equipment required to complete the course.

You will be required to bring a printed copy of the online certificate you would have recieved when you completed the online component of the training.

Certificates are issued to students who have provided a USI and completed all assessment work and deemed competent.

If students have been deemed competent certificates will be issued on the completion of course

After a period of 48 hours, we are unable to refund monies for  students who do not turn up for first aid classes or decide at a later date after booking that they do not want to atend. Changes to class times are allowed, but not within 48hours of the class commencing.

No refunds will be given to students for non- attendance, poor behaviour or other circumstances preventing you from completing the course.

Please contact Smartlink for more information.

The first three codes mentioned above are old and have all been superseded. HLTAID003 Provide first aid is the current generalist first aid certificate that all Australian workplaces need.

For more information, see http://training.gov.au/Training/Details/HLTAID003


Yes, all RTO's that deliver this training are required to deliver the same content as specified in the unit of compentency. The classes however may be structured differently. 

We do not discriminate against any individual on the basis of race, colour, sex or religion. Everyone is treated equally and our trainers assist students where appropriate, especially with those that have physical disabilities, language and literacy problems.

If you struggle with reading or writing please let Smartlink know prior to registration so we can ensure we are able to provide you with the appropriate support. 

All students undertaking accredited training with Smartlink are able to apply for recognition. Please contact Smartlink for more information.

If you are undertaking nationally recognised training with the AILC or any other registered training organisation (RTO), you will need to have a unique student identifier.

A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 6BC99HY2B4

You can access your USI account online anywhere anytime by using an electronic device.

You will be required to obtain a USI prior to commencement of course. Smartlink are unable to issue a certificate without a USI. To create your USI, you will need to go to www.usi.gov.au

Yes you will be required to undertake assessment as part of your course. Different methods of assessment are used including online assessment, written work, observations, presentations and group work/activities.