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Frequently Asked Questions

Smart comfortable casual clothing with appropriate footwear

  • Payments can be made online using PayPal with a credit /Debit card
  • Payments can be made via bank transfer
  • Payments can be made with cash
  • Payments can be made with eftpos
  • Payments can be made with a cheque

Yes, Smartlink will provide you with workbooks, pens, paper and the equipment required to complete the course.

You will be required to bring a printed copy or a screenshot of the online certificate you would have recieved when you completed the online component of the training.

Yes, all learners found competent will be issued their certificates on the day of the course if all fees have been paid.

Smartlink is unable to refund fees to students who do not turn up for classes or who change their mind 48 hours immediately after the completion of enrolment. Changes to class times are allowed if there are more than 48 hours before the class commences, however, refunds will not be provided for change of mind.

No refunds will be given to students for non-attendance, poor behaviour or other personal circumstances preventing you from completing the course.

A refund will be provided to any student who has paid fees and then does not perform well enough on the language, literacy and numeracy test to complete the course with a resonable level of support.

Please contact Smarlink for more information.

The first three codes mentioned above are old and have all been superseded. HLTAID003 Provide first aid is the current generalist first aid certificate that all Australian workplaces need.

For more information, see http://training.gov.au/Training/Details/HLTAID003


Yes, all our courses are nationally recognised, accredited and workplace approved all over Australia. 

We do not discriminate against any individual on the basis of race, colour, sex or religion. Everyone is treated equally and our trainers assist students where appropriate, especially with those that have physical disabilities, language and literacy problems.

If you struggle with reading or writing please let Smartlink know prior to registration so we can ensure we are able to provide you with the appropriate support. 

All students undertaking accredited training with Smartlink are able to apply for recognition. Please contact Smartlink for more information.

If you are undertaking nationally recognised training with the Smartlink Training or any other registered training organisation (RTO), you will need to have a unique student identifier.

A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 6BC99HY2B4

You can access your USI account online anywhere anytime by using an electronic device.

You will be required to obtain a USI prior to commencement of course. Smartlink are unable to issue a certificate without a USI. To create your USI, you will need to go to www.usi.gov.au

Yes you will be required to undertake assessment as part of your course. Different methods of assessment are used including online assessment, written work, observations, presentations and group work/activities.