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Call us anytime (02) 6088 6942
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Call us anytime (02) 6023 4310


What do I wear to training?
Smart comfortable casual clothing with appropriate footwear

How do I pay for the course?

  • Payments can be made online using PayPal with a credit /Debit card
  • Payments can be made via bank transfer
  • Payments can be made with cash
  • Payments can be made with eftpos
  • Payments can be made with a cheque

Does the advertised price include the workbooks and all materials I need for the course?
Yes, Smartlink will provide you with workbooks, pens, paper and the equipment required to complete the course.

What do I bring for the course?
You will be required to bring a printed copy or a screenshot of the online certificate you would have recieved when you completed the online component of the training.

Do I get a certificate when I finish the course?
Yes, all learners found competent will be issued their certificates on the day of the course if all fees have been paid.

For Cancellations, Withdrawal/Refunds - (Please see Fee Management Policy)
Smartlink is unable to refund fees to students who do not turn up for classes or who change their mind 48 hours immediately after the completion of enrolment. Changes to class times are allowed if there are more than 48 hours before the class commences, however, refunds will not be provided for change of mind.

No refunds will be given to students for non-attendance, poor behaviour or other personal circumstances preventing you from completing the course.

A refund will be provided to any student who has paid fees and then does not perform well enough on the language, literacy and numeracy test to complete the course with a resonable level of support.

Please contact Smarlink for more information.

What is the difference between HLTFA301B, HLTFA301C or HLTFA311A Apply first aid and HLTAID011?

he first three codes mentioned above are old and have all been superseded. HLTAID011 Provide first aid is the current generalist first aid certificate that all Australian workplaces need.

For more information, see

Are your CPR classes and Apply First Aid classes nationally recognised and accredited?
Yes, all our courses are nationally recognised, accredited and workplace approved all over Australia.

What is your policy on access on equity?
We do not discriminate against any individual on the basis of race, colour, sex or religion. Everyone is treated equally and our trainers assist students where appropriate, especially with those that have physical disabilities, language and literacy problems.

What happens if I have low levels of language, literacy and numeracy?
If you struggle with reading or writing please let Smartlink know prior to registration so we can ensure we are able to provide you with the appropriate support.

Can I apply for recognition?
All students undertaking accredited training with Smartlink are able to apply for recognition. Please contact Smartlink for more information.

What is a Unique Student Identifier (USI) and do I have to create one?
If you are undertaking nationally recognised training with the Smartlink Training or any other registered training organisation (RTO), you will need to have a unique student identifier.

A USI gives you access to your online USI account which is made up of ten numbers and letters. It will look something like this: 6BC99HY2B4

You can access your USI account online anywhere anytime by using an electronic device.

You will be required to obtain a USI prior to commencement of course. Smartlink are unable to issue a certificate without a USI. To create your USI, you will need to go to

Do I have to complete assessments for my course?
Yes you will be required to undertake assessment as part of your course. Different methods of assessment are used including online assessment, written work, practical demonstrations, presentations and group work/activities.