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Call us anytime (02) 6023 4310

Student Handbook


Nationally Recognised - Is the training Nationally recognised?
Smartlink Training is a registered Training Organisation (45280). All our courses are nationally recognised and workplace approved.https://training.gov.au/Organisation/Details/45280

What are your pre-enrolment information?
Our Pre-enrolment information is attached here for your information.

What are your fee management Policy?
Please see attached document explaining our fee management policy

What are your privacy policy?
Our privacy policy could be assessed by clicking on the attached document here.

What is USI and Why do I need it?
All learners undertaking any nationally accredited training delivered by a registered Training Organisation such as Smartlink Training Pty Ltd needs to have a USI number as from January 1st 2015. USI number is a unique student identification number and it looks like 2BCWSHVSHV4

To create a USI please visit http://www.usi.gov.au/students/create-your-usi.


What are your USI policy and Procedure?
Our USI Policy and Procedure can be found (here.)

What should I do if I have forgotten my USI?

How do I enrol into the course?
You can enrol online by completing the enrolment form and completing your booking online. You could also enrol by contacting us on 0260234310 or by coming to our office at Shop 2, 659 Young Street Albury NSW 2640 and completing the enrolment form. Also attached here is our here enrolment policy and enrolment form.

I have not received my certificate?
Please email us at info@smartlinktraining.net.au or call us on 0260234310

I would like to make a formal complaint?
Please email all complaints to the CEO at info@smartlinktraining.net.au or post your complaints to Shop 2, 659 Young Street Albury NSW 2640 and we will be in touch within a week. Please click the attachment to see our complaints and appeals procedure.

If you need to lodge a formal compliant or appeal, please use the attached form